Q.

When is my bill due?

A.

Payments are due 26 days from the postmark date of the bill.

Q.

How do I pay my bill?

A.

A number of options are available. Please visit the Where can I pay my bill? page of this web site for more information.

Q.

What is DSL?

A.

Digital Subscriber Line is a high speed data service that is delivered over a standard phone line. Using digital technology, advanced services, such as high speed internet access, can be delivered over the same phone line as standard telephone service.

Q.

How fast is DSL?

A.

DSL service is available in various levels up to 7.1mbps. (That's over 140 times faster than dial-up.) The actual speed of the service you receive may vary depending upon your distance from the telephone company central office, and upon the condition of circuits in your area.

Q.

Where can I purchase a DSL modem?

A.

An external modem is included in the cost of installation. Our technicians will install this modem and connect it to your computer. The modem is specially selected for optimum performance with SecureSpeed.

Q.

Can I still use the telephones I have now with gogtt.net service?

A.

Yes! We will provide you with special filters that you install on each jack where you have a telephone. This filter separates DSL signals from phone service. Depending upon the current wiring installation in your home, inside wiring may or may not be required. A DSL modem for your computer is included in the cost of installation.

Q.

I have more than one PC in my home. Can I connect multiple PC's to gogtt.net?

A.

Yes! gogtt.net users may connect as many PC's as they desire to the service. Support is provided for the first workstation.

Q.

Why should I choose gogtt.net over cable modem service?

A.

You should choose gogtt.net DSL if you are concerned about the security of your PC and the information on it. Because connections are not shared with gogtt.net DSL, the service is inherently more secure than cable modem service.

You should also choose gogtt.net DSL if you find there are times when your cable modem service slows down. Cable modem connections provide shared bandwidth. Heavy users in your neighborhood could be slowing down your service. With DSL, your connection is your connection.

Q.

How do I avoid telemarketers?

A.

The Federal Trade Commission created the National Do Not Call Registry to help consumers control unwanted telemarketing calls. Placing your name on this registry can dramatically reduce the number of telemarketing calls you receive. To learn more, or to sign up for this registry, visit www.donotcall.gov.

Q.

What should I do if I don't recognize a number on my bill?

A.

Call your business office at 467-9911. Your Customer Service Representative will happy to investigate the call and give you the name of the party called.

Q.

How can I save money on long distance?

A.

Granby Telephone offers several optional calling plans, with options to fit every need and budget. For more information about in-state toll calling plans, see the long distance portion of this web site or call your business office at 467-9911